Also, products delivered separately may be sent via the delivery type of that product rather than the overall order. Sometimes products may arrive separately, but you will only be charged one delivery fee per order. Multiple–product orders are charged according to the product with the highest delivery type. Delivery charges are determined by your delivery destination and are charged per order. A product’s delivery type is displayed under the "Stock Status" information on each product page online. ![]() We offer four types of delivery (Small Parcel, Small Standard, Standard, Deluxe) determined by the products in your order. NOTE: In some areas, we are unable to provide our full Deluxe service. To check in-store stock availability, please contact your local store.įor pricing and further details, visit our Delivery Information Page. Please note that not all products available for purchase online are offered in stores. After you choose the item’s colour and/or size, you’ll be able to select a store for Click & Collect if the item is available. To find out whether an item is eligible for you to collect at a store, check the product’s information page above. ![]() Some of our stores offer Click & Collect in-store pick-up options. Please provide a street address for delivery - we cannot ship to PO Boxes. ![]() Sometimes products may arrive separately but you will only be charged one delivery fee per order. Multiple-product orders are charged according to the product with the highest delivery type. A product's delivery type is displayed under the "Stock Status" information on each product page online. Our delivery service in other states is not currently affected. This will continue until the current guidelines and restrictions are removed. We all continue to deliver our products via Small Parcel, Small Standard and Standard delivery.Īdditionally, our Small Standard and Standard delivery service will no longer provide a room of choice delivery but instead will be delivered into the customer's choice of either their home's first room closest to their door or into their garage. ![]() We continue to follow current guidelines and restrictions set up by the Australian government to ensure that we are doing all that is possible for our teams and community to remain protected, while continuing to serve our customers' needs in creating a comfortable and functional home.Īs the coronavirus (Covid-19) situation continues to evolve and in accordance to current guidelines and restrictions in the state of Victoria, we have had to suspend our Deluxe Delivery service statewide. Taking care of our customers, employees and our service proiders is our top priority. Please see our Delivery Information Page for further details. We expect to be back to our regular delivery schedules starting 4 October - and sincerely apologise for any inconvenience. Orders that have already been placed but not yet booked for delivery before 15 August also require and extra 15 business days. What that means now, though, is that orders placed after 15 August require an additional 15 business days for delivery. Unfortunately, there will be a delay while we move to our new warehouse distribution centre (which actually means faster and more efficient deliveries in the future). We know you would like your order delivered as fast as possible - we want that too. Delivery Delays Due to Warehouse Relocation
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